Complaints Review Councillor
Review of the treatment of a complaint
The decision of the Complaints Committee to refer, or not to refer, a complaint to the Discipline Committee is final. No statutory appeal lies from the decisions of the Complaints Committee. A decision of the Complaints Committee is accompanied by a Notice advising the complainant of the right to apply to the Complaints Review Councillor (CRC).
Indeed, section 26 of the Act provides that a complainant may apply to the CRC for a review of the treatment of the complaint after a decision has been made by the Complaints Committee. In addition, the Act allows a complainant to apply for a CRC review, should a complaint not be disposed of by the Complaints Committee within 90 days after the complaint is filed with the Registrar.
The procedure to request a CRC review is by way of application. It should be noted that the CRC is not under any statutory obligation to undertake such a review, and may in certain circumstances issue a decision not to make a review or a decision not to continue a review.
It is therefore only in some cases, that the CRC will actually issue a Notice informing of his/her intention to commence a review. A report is the outcome of a completed CRC review. The CRC is prohibited under section 26(4) of the Act from inquiring into the actual merits of any particular complaint. As such, a review of the treatment of a complaint is a review of the procedures followed from the receipt of a complaint, to the disposition of the complaint by the Complaints Committee, and to the ultimate notification of this decision to the complainant.
To apply for a review of the treatment of a complaint, download the Application for Review form.
Stakeholder Comments Requested
As part of its commitment to deliver fair and impartial adjudicative services, the Complaints Review Councillor seeks to improve its independent processes by inviting stakeholder comments. To that end, after reviewing the content on its webpage, if you have suggestions that pertain to access improvements, document interactivity, guidelines, forms, or general ease of use of the webpage, please email your comments to:
All comments sent to this email address will be treated confidentially and considered by the Complaints Review Councillor and its staff for use to improve service delivery to the parties and other stakeholders. We hope you'll take a moment to send us a comment. Thank you.
About the Complaints Review Councillor (CRC)
The CRC acts independently of the Complaints Committee. The current CRC Chair is a Complaints Review Councillor who is a member of Council appointed by the Lieutenant Governor-in-Council of the Province of Ontario, and was appointed by Council to discharge the role of the CRC pursuant to section 25(1)(a) as amended.
Complaints Review Councillor (Chair)
Mary Long-Irwin, (public member)
Following amendments to the Professional Engineers Act in 2010, Council also appointed CRCs under section 25(1)(b) of the Act. The CRC may not be a member of the Complaints Committee or the Fees Mediation Committee.
Complaints Review Councillor
25.(1) There shall be a Complaints Review Councillor who shall be appointed by Council and shall be,
(a) a member of the Council appointed by the Lieutenant Governor in Council under clause 3 (2) (c); or
(b) a person who is neither a member of the Council nor a member of the Association, and approved by the Attorney General. 2010, c. 16, Sched. 2, s. 5 (45).
The other person appointed to discharge the role of the CRC by decision of PEO Council is Evelyn Spence, LL.B. (public member).
General Inquiries (B)
Sal Guerriero, LLM, P.Eng.
Manager, Tribunal Operations
The designation (B) indicates a staff member who communicates in French and English.
For additional information, contact Mary Long-Irwin, CRC Chair.
The electronic addresses of PEO’s staff and volunteers are provided for inquiring about PEO’s regulatory activities related to the regulation of professional engineers. The staff and volunteers do not wish to and do not consent to receiving unsolicited commercial electronic messages such as advertising or other promotional material.